Refund Policy

We only accept refund or return requests for items that arrive damaged, defective, or incorrect.

Damaged, defective, or incorrect items must be reported within 7 days of delivery.

Contact support@luckclaws.com with your order number, photos of the item and packaging, and a short description of the issue.

We do not accept returns for buyer's remorse, preference changes, wrong size selection, normal wear and tear, misuse, or items damaged after delivery through pet use.

Items must not be used beyond inspection if a return is requested. Do not send items back before contacting support.

If the issue is approved, we may offer a replacement, refund, or return instructions depending on the case. Refund processing time may vary by payment provider.

Exchanges are reviewed only for approved damaged, defective, or incorrect item cases and depend on item availability.

Shipping fees are non-refundable unless the issue is due to a damaged, defective, or incorrect item.

For refund or return questions, contact LUCK CLAWS support at support@luckclaws.com.